Privacy Policy

Perfect Choice Cleaning Pty Ltd (ABN 94 703 378 769), trading from Melbourne VIC, is committed to protecting your privacy and handling your personal information responsibly, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who we are

Perfect Choice Cleaning Pty Ltd provides professional business and consulting services, including commercial cleaning solutions, to clients across Melbourne VIC and greater Victoria. This policy explains how we collect, hold, use and disclose personal information when you visit https://perfectchoicecleaning.online, contact us, or engage our services.

2. The Australian Privacy Principles

As an Australian business, we are bound by the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles. These principles govern the collection, use, disclosure, quality, security and access of personal information. Where this policy refers to personal information, it means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not, and whether recorded in a material form or not.

3. Personal information we collect

The kinds of personal information we may collect include:

• Contact details, such as your name, business name, postal address, suburb, and email address;
• Details of your enquiries, requests for quotes, and communications with us;
• Billing and invoicing information reasonably required to provide our services;
• Site access requirements or preferences you choose to share with us so we can deliver services safely;
• Website usage information, such as pages visited, browser type, and approximate time of visit, collected through cookies and similar technologies.

We do not collect personal information unless it is reasonably necessary for one or more of our functions or activities, or you have consented to the collection.

4. How we collect personal information

We generally collect personal information directly from you, including when you:

• Submit an enquiry or quote request through our website, including via our quote page or contact page;
• Email us at ceo@perfectchoicecleaning.online;
• Engage us to provide professional business and consulting services;
• Communicate with us about an existing engagement or invoice.

Where it is reasonable and practicable, we collect personal information directly from you. In limited circumstances, we may collect information about you from a third party, such as a referrer or a client who has asked us to coordinate services at their premises. Where this occurs, we will handle that information in accordance with this policy.

5. Why we collect and use personal information

We collect, hold and use personal information for purposes including:

• Responding to enquiries and preparing quotes for our services;
• Planning, scheduling, delivering and quality-assuring our professional business and consulting services;
• Invoicing, accounting, record keeping and general business administration;
• Complying with Australian laws, including tax and ABN-related record requirements;
• Improving our website, services and customer experience;
• Communicating with you about your engagement, or (with your consent) about services we believe may interest you.

6. Sensitive information

We do not seek to collect sensitive information, such as health information or membership of professional associations, unless it is reasonably necessary for our functions and you have consented, or the collection is otherwise permitted or required by Australian law. If site access requirements involve any sensitive matters, we handle that information with additional care and restrict its use to the specific purpose for which it was provided.

7. Disclosure of personal information

We do not sell or rent personal information. We may disclose personal information in the following circumstances only:

• To service providers who assist us with our operations, such as secure cloud hosting, email delivery or accounting tools, and only where those providers need the information to deliver their service to us;
• To our professional advisers, such as accountants or auditors, where reasonably required;
• Where disclosure is required or authorised by Australian law, court order or lawful regulator request;
• With your consent, or where you would reasonably expect such disclosure.

When we engage third-party providers, we take reasonable steps to ensure they handle personal information in a manner consistent with the Australian Privacy Principles.

8. Direct marketing

We will only send you direct marketing about our services where you have consented, or where an exception under the Privacy Act applies. Every marketing email we send will contain a simple way to opt out of future communications. You may also opt out at any time by emailing ceo@perfectchoicecleaning.online with the subject line “Unsubscribe”.

9. Cookies and website analytics

Our website may use cookies and similar technologies to keep the site functioning, remember your preferences and understand how visitors use the site. Cookies are small files stored on your device. Most browsers allow you to refuse or delete cookies through your browser settings; doing so may affect some functionality of the website. Analytics information we collect is generally aggregated and is not used to identify you personally.

10. Access and correction

You have a right under the Australian Privacy Principles to request access to the personal information we hold about you, and to request corrections if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email ceo@perfectchoicecleaning.online with sufficient detail for us to identify you and the information concerned. We will respond within a reasonable period. We may decline access in limited circumstances permitted by the Privacy Act; if so, we will explain our reasons and, where relevant, note your requested correction.

11. Data quality

We take reasonable steps to ensure the personal information we collect, use and disclose is accurate, up to date, complete and relevant. If you advise us that information we hold about you is inaccurate or incomplete, we will update it promptly.

12. Data security and retention

We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls on our systems, secure password practices, and limiting access to personnel who need the information for their role. Personal information is retained only for as long as reasonably necessary for the purposes set out in this policy, or as required by Australian law (for example, tax record obligations). Once information is no longer needed, we take reasonable steps to destroy or de-identify it securely.

13. Cross-border disclosure

We keep personal information within Australia wherever practicable. If we ever need to use a service provider that stores or processes personal information outside Australia, we will take reasonable steps to ensure the recipient does not breach the Australian Privacy Principles, and we will update this policy to describe those arrangements.

14. Links to other websites

Our website may contain links to third-party websites, including our pages such as About, Services and Service Areas. External websites are not covered by this policy. We encourage you to review the privacy policies of any third-party website you visit.

15. Anonymity

Where practicable, you may deal with us anonymously or using a pseudonym, for example when browsing our website or making a general enquiry. However, we generally need your name and contact details to prepare a quote, deliver services, or issue invoices.

16. Complaints and enquiries

If you have a question about this policy, wish to access your personal information, or believe we have breached the Australian Privacy Principles, please contact us:

• Email: ceo@perfectchoicecleaning.online
• Website: https://perfectchoicecleaning.online

Please include enough detail for us to understand your concern. We take privacy complaints seriously and will investigate and respond within a reasonable period. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via its website at www.oaic.gov.au.

17. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The current version will always be published on this page. Continued use of our website or services after an update means you accept the revised policy. This policy was last reviewed in 2025.

Read our Terms of Service or contact us for more information about our professional business and consulting services in Melbourne VIC.