1. Agreement to these terms
By accessing perfectchoicecleaning.online, requesting a quote, or engaging our services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use this website or engage our services.
2. Who we are
Perfect Choice Cleaning Pty Ltd (ABN 94 703 378 769) is a professional services company based in Melbourne VIC. We deliver professional business and consulting services, including commercial cleaning solutions, to businesses across Melbourne and surrounding suburbs. References to “we”, “us” and “our” mean Perfect Choice Cleaning Pty Ltd. References to “you” and “your” mean the client or website user.
3. Quotes and engagement
- Quotes provided through our quote page or by email are valid for thirty (30) days from the date of issue unless otherwise stated in writing.
- A quote is an estimate based on the information you provide. If the scope, size, condition or frequency of the work differs materially from what was described, we may issue a revised quote before commencing or continuing work.
- An engagement is formed only when you accept a quote in writing (including by email) and we confirm the booking, or when we otherwise agree in writing to provide services to you.
- Any terms in your purchase order or other documents that conflict with these terms will not apply unless we agree to them in writing.
4. Our services
We will provide the services described in the accepted quote with due care and skill, by appropriately trained personnel, and in a professional manner. Specific service details, inclusions and exclusions are set out in your quote or service agreement. We may subcontract or assign personnel at our discretion while remaining responsible for the delivery of services under these terms.
5. Payment terms
- Invoices are payable within fourteen (14) days of issue unless your service agreement specifies another period.
- All amounts are in Australian dollars and include GST where applicable, as itemised on the invoice.
- Overdue amounts may accrue interest at a rate reasonably determined by us, and we may suspend services until outstanding amounts are paid.
- You must raise any dispute about an invoice within seven (7) days of receipt, otherwise the invoice is deemed accepted.
6. Cancellation and rescheduling
You may cancel or reschedule a booked service by giving us at least twenty-four (24) hours’ notice by email. Cancellations made with less notice, or where our personnel attend a site and access is not available, may attract a reasonable cancellation or call-out fee. We may also reschedule a service where circumstances beyond our reasonable control make attendance unsafe or impractical, and we will work with you to agree a suitable alternative time.
7. Access and site conditions
You are responsible for providing safe, lawful and adequate access to the premises where services are to be performed, including parking where reasonably required, functioning power and water where needed, and a working environment that meets applicable work health and safety requirements. You must notify us of any hazards, fragile items, security requirements or access restrictions before the service commences. We may decline or suspend work where a site is unsafe.
8. Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth). You are entitled to obtain a replacement or refund for a major failure with goods or compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if goods fail to be of acceptable quality, and to have services supplied again or compensated if services fail to be of acceptable quality, and the failure does not amount to a major failure. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Australian Consumer Law or any other applicable law that cannot be excluded, restricted or modified by agreement.
9. Limitation of liability
To the maximum extent permitted by law, and except for liabilities that cannot be excluded under the Australian Consumer Law:
- we are not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, data or business opportunity;
- our total liability for any claim arising from the services is limited, at our option, to resupplying the services in question or paying the cost of having the services resupplied; and
- we are not liable for loss caused by your failure to provide accurate information, adequate access, or a safe working environment.
10. Indemnity
You agree to indemnify us against any loss, claim or expense arising from your breach of these terms, your breach of any applicable law, or any claim brought by a third party arising from your conduct at the premises, except to the extent caused by our negligence or breach of these terms.
11. Website use and intellectual property
All content on this website, including text, branding and design, is owned by or licensed to Perfect Choice Cleaning Pty Ltd and protected by Australian and international intellectual property laws. You may view, download and print pages for your own internal business use only. You must not reproduce, republish or exploit any part of this website without our prior written consent. Information on this website is general in nature and does not constitute professional advice.
12. Privacy
We handle personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth), including the Australian Privacy Principles.
13. Force majeure
We are not in breach of these terms, and not liable for any delay or failure to perform, to the extent that delay or failure is caused by circumstances beyond our reasonable control, including natural disasters, industrial action, utility failures, epidemics or government restrictions.
14. Governing law
These terms are governed by the laws of the State of Victoria, Australia, and we both submit to the non-exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia.
15. Changes to these terms
We may update these Terms of Service from time to time. The current version will always be published on this page with a revised “last updated” date. Changes apply to services engaged after the updated version is published; ongoing service agreements remain governed by the terms accepted at the time of engagement unless otherwise agreed in writing.
16. Contact us about these terms
If you have any questions about these Terms of Service, or if you wish to exercise your rights under the Australian Consumer Law, please contact us by email at ceo@perfectchoicecleaning.online. We aim to respond to all enquiries within two (2) business days.
Perfect Choice Cleaning Pty Ltd · ABN 94 703 378 769 · Melbourne VIC